Spa etiquette is intended to ensure that each customer receives the service they are entitled to in full. The etiquette also enables the customer service operatives to give each customer their undivided attention. The Spa area is intended for relaxation and therefore, when arriving at the Spa, guests are asked to show respect towards other guests by lowering their voices and switching their mobile phones to silent.
Please make yourselves known at the Spa Shop, or to the upstairs reception. You are given a dressing gown, slippers and towel, and can make your way to a changing room. The changing rooms have lockable cupboards where you can leave your clothes and bags – just take your key, ensuring that you don’t leave any items of value in the pocket of your dressing gown. You can leave underwear underneath your dressing gown – unless you have been advised otherwise. In the case of body treatments, a pair of disposable underpants is issued at the reception. There are separate changing rooms for men and women.
The Spa area is only intended for adults who have booked treatments – we want to ensure that our customers have the opportunity to find peace and relaxation in their busy daily lives. Before and after treatments you can enjoy a cup of tea and snacks in our luxurious Spa Lounge, where magazines and books are also available. Our staff will ask you for your treatment at an appropriate time. After treatments you will get dressed, and then have an opportunity to buy products and pay for your treatment at the Spa Shop.
If you cannot attend the booked treatment, please cancel your appointments a minimum of 24 hours before your allocated time. Otherwise you will be charged you for the treatment in full.
Erottaja Parking discount
If you arrive by car, you can park your vehicle at Erottaja Park. You will receive a 20 per cent discount off your parking charges. You can get the parking discount coupon from our Spa Shop.
We hope that you will give us prompt and honest feedback on our services! This will enable us to develop and improve our services according to your wishes.
If you pay for your treatment by gift card, please remember to bring it with you. We will not compensate customers for lost gift cards, because they are considered equal to cash as a means of payment. Please ensure that you make arrangements to use your gift card well before its expiration day, because we unfortunately cannot accept gift cards that have expired. The treatment indicated by the gift card can be changed to another treatment of similar value, or the card can be used to buy products at our Spa Shop. The gift card remains active for 6 months from the date of purchase.