Minimum purchase and delivery charges
There is currently no minimum order set. When you order goods by mail from our online shop, we add €5 to the total for delivery charges. You may also pick your order from our Spa Shop, at Erottaja 4, no delivery charges will be added in this case.
We only deliver goods to Finland. The delivery usually takes 4-5 days from the date when the order was placed. The goods are posted to the customer, or customer can pick them up from our Spa Shop.
Payment and Charges
The products can be paid by using the online banking services of these banks: Nordea, OP, Aktia and Sampo, or by credit card using the following types of cards: Visa or Mastercards. All prices are in euros, and they include the Finnish Value Added Tax.
Young people below the age of 18 require an adult to place their order.
Right of return
Instructions for returning items
A product can be returned free of charge within 14 days of the receipt of the order.The product must be unused /unopened. The product must be accompanied by a document containing the customer’s name, address, telephone number and customer reference number, such as shipping list, and the reason why the product is returned. We do not accept the return of opened products, unless they contain an obvious manufacturing fault. The returned items must be sent to: Asiakaspalautus, Helsinki Day Spa, Erottaja 4, 00120 HKI.
We take no responsibility for losses or delayed shipments, whether caused by a postal strike or any other reason outside our sphere of influence. Responsibility for the return of gift cards rests with the purchaser.
Customer status is established when the customer places an order or joins the Helsinki Day Spa Club. The following personal details are required for the order: place of work and/or the customer’s name, date of birth, street address or the address of the place of work, post code, city, e-mail address and telephone number.
Handling of personal information
The customer register of Helsinki Day Spa is confidential; the details registered therein are not given out to third parties. The customer’s bank or credit card details are not visible to the employees of Helsinki Day Spa. All data transfer and payments are undertaken via a protected medium.
The name of our register is Helsinki Day Spa online shop.
1) THE NAME AND CONTACT DETAILS OF THE KEEPER OF OUR REGISTER Helsinki Wellness and Spa Oy, Erottajankatu 4, 00120 Helsinki Tel: +358 (0)9 685 0630
Company ID: 1908283-5 Contact person: Petra Peltopuro
2) THE PURPOSE OF OUR REGISTER The registered data is used to deliver products purchased in our online shop, and to post the newsletters of Helsinki Day Spa.
3) THE REGISTERED DATA The register contains the name, address, telephone number and e-mail address of persons who have ordered from our online shop. If the order contains a separate delivery address, the details of this address are also saved in the register.
4) DIVULGING INFORMATION HELD IN THE REGISTER TO OUTSIDERS
The personal information is not divulged to parties outside Helsinki Wellness and Spa Oy.
5) SECURING THE REGISTER
The registered data is kept on the servers of Helsinki Wellness and Spa Oy’s service suppliers, and these servers are safeguarded by firewalls and other appropriate technical means. Personal details are not transferred outside European Union or the European Economic Area. The register is used by the employees of Helsinki Wellness and Spa Oy. Each person’s user right expires when he/she leaves a job for which that user right was initially given.